Douglas Foundation Repair – Austin, TX

You can’t imagine how relieved I was to learn I would not be needing foundation repair at this time. I bought the home one year ago and was given a repair estimate from another company at that time. I spoke to someone from that company then but was not impressed with the service I got. I was not in a position financially to do the repair at that time. A friend recommended Douglas Foundation Repair and I feel like I just won the lottery. Your service rep did a thorough assessment, and feels there are no serious problems at this time. Yippee! The service rep called ahead to confirm the appointment, showed up on time, was professional and answered all my questions. I can definitely recommend Douglas Foundation Repair, and will not hesitate to contact them again if needed.

I inquired with three different foundation repair companies initially, Level Best, Superior Foundation, and Douglas Foundation Repair. Level Best was not very responsive in getting back to me, Superior was very good and professional but not nearly as responsive as Douglas Foundation Repair. I was impressed with these guys from the moment the owner came to my house to check things out himself, take the measurements, draw up an estimate on the spot, and subsequently indulged my questions for the next hour and a half or so. As an engineer, I was particularly interested in the technical aspects of the proposal, in contrast to that proposed by Superior. Though both companies offered sound solutions, in my personal view, I was most impressed with the owner’s willingness to be straight forward about all technical details, giving me clear explanations every step of the way, and ultimately coming up with a fair estimate. The staff at DFR was always responsive, both via e-mail and via phone, whenever I required additional details, corrections, or answers to other questions. The crew showed up on time, ever morning, as promised (which is a rare commodity these days), punctuality! If these guy…

Job was started and completed exactly when they said it would be.  Their foreman was friendly and cooperative, spent all the time I needed explaining what they were doing and showing me the work.  The results were FANTASTIC — much better than I would have believed possible.  Virtually no sheetrock damage, no problems with electrical or plumbing.  Couldn’t be more pleased!

This is a little late in the reporting but I feel it necessary to let others know what a great experience I had with Doug. I am selling my house and I have some cracks in the floor of an addition. I wanted to make sure they were not foundation problems. Doug came out to the house for a consultation. He was friendly and helpful. He showed me the equipment, how it worked, did the evaluation (inside and out) and told me the house, not just the addition, was perfectly level. The cracks in the tile were just stress fractures due to shifting of the ground. There was no need for repair.

I have dealt with many contractors over the course of owning my home. Most proved to be dishonorable at best. It was a pleasure dealing with Doug because he did not try to sell me on something I did not need. He was willing to show me how the equipment worked so that I could see for myself that what he was saying was true. If I ever needed foundation repair I would not hesitate to call him.

My home is on pier and beam.  Built in 2007,  it had settled a bit.  The drought worsened the condition.  Douglas inspected the foundation and recommended shimming one pier.  He said that it would be a waste of money to perform additional work in that the ground will swell when the rains come again.  His crew arrived two days later and raised one point of contact 1/2 half inch.  The work was done on time and they did not damage the wood floors around my access hatch.  I appreciated the care they took angling the three jacks through the hole.   From sales to service, this was a good experience.

I asked for an estimate/opinion on what was going on with my house and they responded quickly, professionally and gave me an estimate on the spot. Plus they pointed out the other costs that may be incurred by other companies that are “hidden’. They were right. I got a quote from another company and they never mentioned the permit or engineers fees, later the paperwork said, not included. I like that this company will test my plumbing for cracks after fixing the foundation. Now to save up. I had a structural engineer out afterwards and Douglas Foundation’s information was exactly what the engineer said.

Your crew did a great job on our house today, Douglas. Carlos was super nice and helpful!

Douglas was excellent.  He worked with me to think through the foundation problems with regards to our budget.  One of the things that set Douglas apart from other contractors was that he took the time to crawl under the house to the rear (about 18 inches of clearance) to actually inspect where the two foundations met.  One year later the whole house is still level with no noticeable movement.  Two things that struck me about Douglas, he knows his business, and he’s a heck of a nice guy.

Installed 22 cement piers around side and back of the house. Injected cement under the back porch to keep it from breaking under the strain. Provided a lifetime Guarantee which applies to the street address and does not have to be transferred with change of ownership.

Douglas came out on a Saturday and spent almost 2 hours doing a precision measurement of the relative elevation of each part of my slab. He answered every question in depth. He was able to start the work the following Tuesday afternoon. The work was done fast and with minimal disruption of the surrounding grass and shrubbery. He understood that since this was for a rental property I just wanted to level the slab as much as possible and prevent further degradation of the property. He provided exactly what I needed for a fair price.